What We Collect and Why We Need It
We collect your name, email address, contact number, and the payment method you use — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — when you open your account or complete a transaction. Device identifiers and session data are logged automatically so
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we can keep your account accessible across your phone and browser without you logging in again each time. We do not collect more than what is needed to run your account and fulfil transactions. Payment reference numbers from Boost or Touch 'n Go eWallet transfers are
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stored only long enough to confirm the deposit or withdrawal and meet our internal audit requirements. We also collect information you give us directly, such as when you contact support or update your account details. Where local law applies, your data is handled in line with
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that jurisdiction's requirements. Access to your data within our team is limited to staff whose role requires it — your account wallet history, payment records, and personal details are not accessible to unrelated functions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.